We love you

Check on your tickets in the morning. Remember the ticketing system is replacing email so if you did submit an email, we have an auto-response going out that directs you to tickets. The tix allow you to track status of your issue, and reply to us more directly. We like it! We think customers will, too And don’t forget to include as much detail as possible in those tix. Makes for much faster resolution!

Thanks for the kind words I can’t express enough how dedicated the entire team here is. I’ve never worked with a group of folks where so many were so engaged and committed to the tasks at hand. We understand being pioneers in an industry brings with it growing pains, and we do apologize when those are felt by our customers. We look forward to consistently providing improvements based on feedback like yours.

But Dan’s right – please do not take it personally if you don’t find me commenting on your posts. The fastest way to the Customer Love team is tickets – we’re there for you! Thanks again!!

K

If it had been an advertiser specific thing, then I suspect that they would have just added it in. It’s a PPP wide issue for some reason. Some flak and frustration seems to be flying about on the PayPerPost message boards though.

I have previously resolved a few technical issues already through the ticket system. It’s a decent system when the queue moves. Unfortunately to date, I’ve been attempting to resolve this particular issue through e-mail and tickets for a smidgen over 2 days and despite some amount of back and forth, I’ve not been able to even begin to understand the issue at hand until Karen explained the above.

I still don’t understand, but at least I’m getting some small pieces of the puzzle as I wait for the ticket system.